The most common questions
#1 Are there any restrictions within the FREE trial?
Absolutely not. When you sign up to Sapenta you'll be automatically enrolled in our free trial which allows you to explore all of the features of Sapenta without any restriction.
#2 How long does the FREE trial last?
The free trial has a duration of 15 days. We will send you an email reminder when your FREE trial is about to expire, providing you with the steps required to activate your subscription. However, at any time during the free trial, you can chose to convert to a paid subscription, and all of your information, settings and any data already inputted to the platform will be retained automatically.
#3 What do I need to do at the end of my trial?
If at the end of the FREE trial period, you want to continue using Sapenta, you simply need to access your account, click on your profile and activate your subscription. If you decide not to continue to a paid subscription at the end of the trial, your deployment and data will be erased from the platform as outlined in our Terms and Conditions.
#4 My company already has an account, how can I access to Sapenta?
You should speak with your direct manager/supervisor to be able to access your account. If you are having any problems you can contact our support team and they will advise who you need to speak to within your organisation.
#5 How do I cancel my subscription?
You can cancel your account at anytime by deleting all the users of your account.
#6 Can I add more users in the future?
Of course, you can always add more users. If you subscribed to the annual plan, you'll be billed pro-rata for each additional user up to your anniversary date. If you're on the month to month plan, you'll be billed for the additional users on your next regular monthly bill.
#7 What about if I reduce my users?
If you reduce your number of users, you'll only be billed for your new user count when your contract renews. We don't provide refunds for charges that have already been incurred.
#8 Are there setup or cancellation fees?
No worries. There are no setup or cancellation fees.
#9 If I leave can I take my data?
Of course. You can export all your data in Sapenta, so you don't lose critical client and business information, even if you decide to not use our tool anymore.
#10 What payment methods do you offer?
As Sapenta is an online service provider, we can only offer payments by Credit/Debit Cards. If you have more than 100 staff members you can drop us an email to discuss other payment methods if this is necessary.